Refund and Returns Policy
STRICT BRAND POLICY STATEMENT: NO REFUND, NO RETURN, NO EXCHANGE
- ALL SALES ARE FINAL.
- We operate on a strict NO REFUND, NO RETURN, AND NO EXCHANGE policy across all product categories.
- Once an order is placed and processed on our platform, it cannot be returned, exchanged, or refunded under standard purchasing conditions.
1. Applicable Policy TAT (Turnaround Time)
- Policy Active Window: 0 Days post-delivery (All sales final upon order delivery).
- Returns or exchanges will NOT be accepted for reasons pertaining to customer change of mind, slight natural variations in hand-painted motifs, or subtle differences in material/leather grain inherent to genuine handcrafting.
2. Exceptional Circumstances: Transit Damage or Incorrect Product Delivered
In the rare event that your package arrives physically damaged in transit or an incorrect product
was delivered, a replacement will be issued under the following verification protocol:
- Reporting Window: You must notify ZAKI Customer Care within 24 HOURS of package delivery.
- Mandatory Unboxing Video Proof: An unedited, continuous, full unboxing video clearly showing the courier shipping label, the unopened package seal, and the visible defect/damage MUST be provided.
-
Approved Submission Channels:
Email: contact zakitraditionalart@gmail.com (Subject: "Transit Damage / Incorrect Item - [Order ID]")
WhatsApp / Phone Support: Official customer care contact provided on our website. - Resolution: Upon review and verification by our quality control team, ZAKI will dispatch an identical replacement product (subject to artisan batch timelines). If an identical replacement is unavailable or out of stock, a store credit or full refund will be processed
3. Mode of Refund (In Approved Damage/Defect Cases)
Where a refund is exceptionally approved due to verified transit damage or non-availability of
replacement stock:
- Refund Source: The refund will be processed back to the original source payment account (Credit Card, Debit Card, Net Banking, UPI, or Wallet) used during checkout via Paytm Payment Gateway.
- Processing Timeline: Once initiated, refunds reflect in the customer's account within 5 to 7 business days, depending on issuing bank processing schedules.
4. Order Cancellation Policy & Channels
Due to swift artisan allocation and fulfillment procedures, strict cancellation timelines apply:
- Cancellation Cut-off Window: Orders can be cancelled within 2 HOURS of placement on the website, or BEFORE the order is dispatched for shipping (whichever is earlier). Once an order is dispatched, cancellation requests will NOT be accepted.
-
Approved Cancellation Channels:
Email: contact zakitraditionalart@gmail.com (Subject: "Order Cancellation Request - [Order ID]")
WhatsApp / Support Line: Official customer support channel listed on the site. - Cancellation Refund Mode: Valid cancellations processed within the 2-hour window will be refunded to the original payment source within 5 to 7 working days.
